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We also talked about understanding the how other players view the world, what their incentives are, and what risks they are worried about about

Quite often a mysteriously unresolvable crisis can be solved once you correct your understanding of a person or organization's goals

E.g. an HOA's goal isn't to serve homeowners, a university's goal is not educating undergraduates, veteran service organizations don't exist to help veterans

#CrisisEngineering