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"Gig workers expressed that, after noticing frequent changes on the listing platforms that were made without their consent, they started to see themselves as laboratory rats rather than valued users. Because their messages were blocked by chatbots, they were unable to speak to the platform to complain or opt out of the changes. Frustration flared and apathy set in. Their income and well-being declined.

This is concerning, not only because of how it affects gig workers, but also because academics are increasingly becoming involved in designing digital experiments. Social scientists follow strict Institutional Review Board (IRB) procedures that govern the ethics of experiments involving people — such as informing them and requiring consent — but these rules don’t apply to technology companies. And that’s leading to questionable practices and potentially unreliable results.

Technology companies use their terms of service to authorize them to collect data without any obligation to inform people that they were involved, or provide any opportunity for them to withdraw. Thus, digital experimentation faces scant oversight."

https://www.nature.com/articles/d41586-024-03674-x

#GigEconomy #GigWork #Research #IRB #DigitalPlatforms #ResearchEthics