"In a situation of uncertainty. The problem that you face is the problem of constructing a problem because you don’t know what the problem is. And the problem of constructing a problem is not a technical problem. In fact, the opposite is true, you have to construct the problem before you can carry out any technical activity."
-- Donald Schon (on design)
https://hiredthought.com/2021/02/24/donald-a-schon-at-iowa-state-university-talk-transcript/