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I don't even know how to research this one.

Their broadcast engineer said

"When the content just changed, the transcode on our transcoder stalled. This happened several times. I have to go in and re-submit it. We will need to try and figure out what is causing it. "

which is a phrase that comes with *several* red flags, but...

I mean, even discounting the things he said that I would have preferred him to say differently, and the fact that the decoder can't automatically re-start when the stream fails (which is a huge problem!) I just have no idea how to research this one.