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@inthehands Like, maybe I could stroke my chin and posit that you'll get a 35% reduction in support case volume and time, but I don't believe it, not really. I don't think those data are clean enough to support that analysis, or could possibly be disentangled from everything else that's changing.

You also aren't gonna see customer happiness in those metrics. You won't see the potential customers that said nah, this isn't good enough, based on the shitty docs.