@adam yep, they do. With the way they've kinda taken over Fediverse though, I can't help but feel it's intentional.
"If we make it difficult and not work quite well, it'll be difficult for them to *not* use mastodon."
Though, here's a page by Fedi.tips that you can direct people to, in the future.
https://fedi.tips/transferring-your-mastodon-account-to-another-server/