josefthe other day i was round at my dad's trying to get his internet connection fixed and the guy that was booked to come round just didn't show up. eventually we called them up and the customer service person said "he's written on the note here that he's not comfortable paying the parking fee for his van" so he just drove away because there was no free parking nearby. and like. what is going on. do BT not reimburse their engineers. are they just franchisees?? why has everything got to be like this
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