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Where does this fascination with real time comms for support come from? You fscked something up. I want to complain so you can (actually ignore it instead of) improve in the future.

Let me write an email. Fill a web form. You have time to come back to me; No need for any of:

- call
- AI chat
- Facebook messanger
- X

This rant is brought to you by: NS sending me to the wrong train, potentially making me miss my flight.