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Some takeaways:

- Proactive communication about big, difficult changes can stave off conflict all together

- Just because you're facing a difficult moment with your constituents doesn't mean all is lost; this can be an ideal opportunity to build trust

- When things get hot, gather context before you act. Don't ostrich, but don't blaze in and overreact either

- When people believe in your cause enough to donate free labor, make sure they know their work counts in your ecosystem