Embed Notice

@inthehands

Someone in trouble with a challenging technical task needs

1/ the tools to change a bad situation
2/ the grit to tolerate or grind through what cannot be changed about that situation
3/ the wisdom to know the difference

a lot of techies approach less techie people assuming that they want 1/ — tools to fix it

when often they want 2/ — support in getting through a bad situation

And the techies themselves are lacking in 3/ — they often can't tell the difference

2/fin