Two bitter truths:
1. You can’t manage what you don’t measure.
2. You can’t measure the thing you want to manage.
(Why 2? Because you’re never, ever measuring exactly what you think you’re measuring.)
Two bitter truths:
1. You can’t manage what you don’t measure.
2. You can’t measure the thing you want to manage.
(Why 2? Because you’re never, ever measuring exactly what you think you’re measuring.)
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