For me, the distinction arises out of my very first moments of involvement with the Occupy Sandy #mutualaid effort, in the last days of October 2012. My partner & I – wanting to volunteer to do recovery work in *some* capacity, having been outright rejected by the Red Cross, & having rocked up at the 520 Clinton distribution hub with little more than desire & energy – were immediately greeted & welcomed as we approached, in a way that would put most customer service-oriented businesses to shame.