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while we have secure copies of all our digital collections – both born-digital and digitised content, and the metadata that describes it – we have been hampered by the lack of viable infrastructure on which to restore it.Right off the bat we're about to see a difference between what happens in a major enterprise and a cultural institution with limited means. They simply did not have the capacity to recover, given that they did not pay the ransom and systems remained encrypted.

And you might think "Oh just reimage all of them." I cannot stress enough to you how undersized library and museum IT staffs always are.