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@inthehands ah, missed that nuance! So the root of her issue was continuing to just rely on the contact info of the people who reached out to her instead of reaching out to known real Amazon CS agents.

idk, maybe my sensitivity is more heightened to this since i did read Kevin Mitnick's social engineering book, but the author acts like this was a sophisticated attack which in some ways it was, but also it was trivially easy to debunk.