@inthehands the crazy thing about this con is that it plays like it could be straight out of one of Kevin Mitnick's books on social engineering.
And the entire con would have been stopped cold had this author done the trivial thing of 1) being suspicious that Amazon was doing a voice call in the first place because calling people is too expensive, and then 2) going and checking her Amazon account or at least calling Amazon back at their known number.