Embed Notice

Yeow. Corporation suffers weird fantasy that it somehow doesn’t matter if it uses a hallucinating chatbot to supply information to customers because it can somehow wash its hands of whatever nonsense it says ... only to find out that the law doesn’t work like that.

“Air Canada, for its part, argued that it could not be held liable for information provided by the bot.

"In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions. This is a remarkable submission. While a chatbot has an interactive component, it is still just a part of Air Canada’s website," Rivers wrote.

"It should be obvious to Air Canada that it is responsible for all the information on its website. It makes no difference whether the information comes from a static page or a chatbot."”

https://bc.ctvnews.ca/air-canada-s-chatbot-gave-a-b-c-man-the-wrong-information-now-the-airline-has-to-pay-for-the-mistake-1.6769454

H/T @j_bertolotti