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“Reciprocal access” is a wonderful distillation of the service that users of open source software want from the maintainers. From Filippo’s blog:

“I go in, meet the engineers, and learn what parts of my projects they use and how; then, I keep those use cases in mind in my own planning and I reach out and involve them for feedback when there are relevant changes on the roadmap.”

That’s it! That’s what companies really want but end up paying for other things instead