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@seanddotmedotuk AIUI, while as a large employer they are not without conflicts, they are generally regarded as one of the better employers in the industry, especially if you’re flight crew.

Re customer service, I have only ever had positive experiences. The reputation for “if your bag is a mm too big you’re fucked and we will be rude to you” is typical of EasyJet, not RyanAir.

They like to cultivate their PR image as a ruthless cost cutter because it gets them mindshare, but the reality and the reputation are rather different.