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(For the record, I basically never play the press card. I always deal with companies like anyone else would. Very occasionally someone will recognise my name and it’ll be obvious I didn’t get standard treatment. But in this case, I no longer know whether it’s ‘safe’ for users to hold accounts if the support system is so twitchy. So I’ve asked for clarification on triggers, etc. It’s absolutely not OK to get an email from any org’s support, reply, and for that reply to be bounced as spam.)