Engineers tackle well-specified problems, and if the problems they are asked to tackle are not well-specified, they'll either nope out or they'll come up with their own spec.
It would probably do us good to spec out problems we think we're solving more precisely.
I cannot tell you how many conversations I have seen about the topic of "moderation" and how necessary it is in which nobody has ever bothered to set down what exactly it is that they think a moderator is supposed to accomplish.
I mean, it's all of them. I've been on the internet since the 1980s, and I have never seen anyone stop and actually talk about what they thought moderators were trying to do or should try to do.
That makes it a little tricky to evaluate whether or not moderators are given adequate tools to do their jobs. What with not actually having any agreement or understanding or even specification of what those jobs are.
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