Embed Notice

There's a little exercise one can do, if one is an enduser of a social media platform (or for that matter a governance party to a niche social media platform that has yet to hit the upslope of the diversity wave) and one wants a better sense of what governance parties have to deal with. If you've ever had a retail job dealing with the general public, just remember what the general public was like to deal with when you waited tables or ran a register or took orders or answered phones.

And if you've never had such a job yourself, or it's been a while, take yourself to a place like Reddit's r/TalesFromRetail or r/TalesFromYourServer and check out the sorts of things people who deal with the general public find themselves having to deal with.

And then reflect on this: all those irrational, entitled, belligerent, obnoxious people are loose in the world, and as your social media platform grows, it will eventually hoover THEM up from the bottom of the pool.

🧵