My philosophy: Treat support incidents as mysteries.
Your only goal is to solve the mystery, not fix the computer. Even if you find out the user is doing something wrong (wasn’t the case) well you solved the mystery.
Really I have rarely ever finished a call and resented it.
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SwiftOnSecurity (swiftonsecurity@infosec.exchange)'s status on Wednesday, 15-Nov-2023 23:13:22 JSTSwiftOnSecurity