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I did eventually get Rachel to forward my concerns to the relevant team ... supposedly, but it did in fact take some back and forth afterward. The sad thing is, most customer service is just as clueless. You're not just reporting an issue, you're giving an accessibility 101 course with potential language and knowledge barriers just to justify why the thing you're reporting is actually a thing they should be reporting. It doesn't matter how technical you sound when you report it, it's always "Please send screenshots", "Please try another device", "Please reinstall the app,", "Please ask someone to do it for you", "Please stop having accessibility needs", "Please don't make me work hard to do my job because I'm not paid enough to care about what a screen reader is." I'd rather have AI at this point. I'm going to need some solid evidence before I say I'm wrong about that.