One thing I miss from back when Sears was a going concern was that you could always get reliable exploded diagrams and part numbers, not just for when you needed to fix things, but for confidence in things like build quality and part choices for your own good.
I was trying to recommend a coffee grinder to somebody just now. I stopped recommending Breville when my own stopped working, and I discovered a worn-down impeller - made of plastic, wearing down _into my goddamn coffee_ - was at fault.