Thanks for asking here! It seems like your official matrix support room is kind of dead for a while, so I'll post here.
We're all still experiencing this problem when trying to create or login to new accounts and the issue is about six months old in the bug tracker here:
https://codeberg.org/tom79/Fedilab/issues/814
A few of us have tried with the past several versions and I'm currently running the latest (version 3.24.0).
Thank you for the very best #Fediverse app ever!!
⛵
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