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The voice on the other end of the call was angry already.

I opened the customer's file, and confirmed the device they were having issues with, "Did the product get damp at any point?"

There was a slosh and a pause before the customer responded with a shifty, "No."

I suppressed a sigh, "Have you tried rebooting the product?"

They said yes, then quickly claimed their auto-dancer shoes were mysteriously working again, before hanging up.

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