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There's no such thing as stupid questions when you ask @masto_ie_support

When you mention it in a post, a small but effective mix of #mastodaoine mods and members will see your post and might be able to help.

If you're of similar mind, just follow the account to see when it's mentioned.

(It's some bot magic by the gup.pe folks, like a Mastodon/mailing list hybrid)