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@dajb The best persons I ever meet, "act professionally", without "acting professionally". They work in the best possible way, but showing their true personality. They are not robots. They are good coworkers, customers or "service providers", because you have both professional work, but with a human touch and a rather sincere feedback. They try to put in your shoes for solving your problem, and you understand if there are things to solve on your side. In this way, it is more difficult that problems escalate to unmanageable levels.

The difficult thing is how to "react professionally" when there are unresolvable personal problems between people. In this case, if there is no hope to find a solution, I start acting professionally, reducing at minimum the possibility of rage, but becoming fake. Also the other will notice this, but no problem at all. We must coexist with damage limitation.