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When I’m on a software project, I try to listen hard to what everyone is saying, to the words they choose. “Don’t blame me! They asked for it!” is never good enough. I ask critical questions about what people are really thinking, what we’re all hearing each other say, from the start.

I have saved many companies on many projects a whole lot of money (and tears) by nipping misunderstandings and hidden assumptions in the bud early with that skill.

A skill I honed in a Religious Studies course.
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