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@jonn
…onboarding frequently comes up as a pain point. So you brushed your teeth while doing it? Yay for you! It’s not a problem for you. But “it’s easy for me” is not a useful response to reports of usability friction, not ever.

I always tell my students that the first step of user testing is “shut the fuck up and watch.” That’s what Masto should have been doing since November.