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Ultimately that's because it's not a knowledgebase. It's not referencing facts, it's referencing sentence structures. The way they've built ChatGPT is very much to convince you that it's 1) a mind and 2) a knowledgebase. Cause that people will pay for.

You ask it questions (requests for information).
It pauses and produces results that look like a person typing (mimic something with a mind).

But it's just filling in statistically likely words next to each other.