Becoming a chatbot: my life as an AI chatbot's human backup | The Audio Long Read | The Guardian (a 40-minute #podcast)
"For one weird year, I was the human who stepped in to make sure a property chatbot didn’t blow its cover – I was a person pretending to be a computer pretending to be a person."
https://www.theguardian.com/news/series/the-audio-long-read/2023/jan/13/all