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Then agent C arrived at the adjoining desk to begin work. And agent B said, pointing at me, “She doesn’t want to do the face scan. Which manager do I call?”

Agent C then said, “You don’t have to call anyone. Just look at her face and then compare it to her passport photo.”

And I said, “Yes, how it used to be done just a year ago.”

And agent B said, “You’re my first opt out.”

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