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@skinnylatte bizzarely every time I've been to a USA public service website to try and help friends there with adulting stuff (assuming that I'm not outright blocked for trying to access from a foreign country, which is very common nowadays), it looks like they've used the cheapest commercial service possible to deliver the actual service (maybe the budgets are swallowed by multiple layers of management and outsourcing contracts) and UI is different across every service/state or even local region (although maybe in UK we are used to having a *very* good govt web UI, although behind the scenes the services are run on string and gaffer tape and everything feeds into Azure databases and MS365)