This was terrible a couple years ago, when the immigration system still had human operators you could reach by sitting on hold for several hours. Today, thanks to a single billionaire's gleeful cruelty, the system is literally unnavigable, "staffed" by a chatbot that can't answer basic questions. A timely reminder that the only jobs AI can do are the jobs that no one gives a shit about:
https://pluralistic.net/2025/08/06/unmerchantable-substitute-goods/#customer-disservice
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