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@emilion I am not surprised. I am saying this is simply unacceptable.

They made the decision to put themselves in a central, critical position for innumerable services, and as you say it is entirely obvious it's impossible to keep being reliable on that level of complexity and scale.

Instead of justifying these failures, we should recognize this and remove them from that central, critical position. Instead of 5 or so huge companies that can't manage their complexity, we need hundreds that can.