Wladimir PalantCould all companies being called out about bad security of their products please pay attention? I mean, this isn’t exactly software but the principle is the same.
The strange thing about the whole situation is that Proven actually knew how to respond constructively to the first McNally video. Its own response video opened with a bit of humor (the presenter drinks a can of Liquid Death), acknowledged the issue (“we’ve had a little bit of controversy in the last couple days”), and made clear that Proven could handle criticism (“we aren’t afraid of a little bit of feedback.”)
The video went on to show how their locks work and provided some context on shimming attacks and their likelihood of real-world use. It ended by showing how users concerned about shimming attacks could choose more expensive but more secure lock cores that should resist the technique.
Quick, professional, non-defensive—a great way to handle controversy.
Yep, that would be the way, and not only in this particular case. Needless to say that the company in question didn’t leave it at that and instead took things personally, needlessly escalating to the max.
Oh, and this question by the judge is gold:
When you did it yourself, did it occur to you for one moment that maybe the best thing to do, instead of file a lawsuit, was to fix [the lock]?
All GNU social JP content and data are available under the