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@littlemisssynth the problem with windows is it basically deskills people. all the knowledge that should be considered quite basic is advanced, for windows users. like how to use a terminal - concepts like powershell are afterthoughts, and most people don't use that.

it does very little, but does what most people want, and so people just click click click.

that means they're the hardest to support, because they won't understand instructions. those that try to support them often suffer burnout.