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Quick tech help needed for my 79 year old mom here in the US:

She has an iPhone, wants to use Apple's email client. Has Gmail email address, refuses to use Gmail app.

She went on her computer (Windows) to update some info, now can't get onto mail or gmail app on her phone. she goes to follow these instructions:

Tap on Mail.
Tap Mail Accounts.
Tap Add Account and then choose Google from the list of email providers.
Type in your Gmail email address and password.

At the point where it asks for her password, it stalls out her phone with requesting her to verify with FaceID.

On her computer she's using Outlook I think, and having the same issues.

I had her go to Gmail.com on her browser. Duck Duck Go browser won't let her sign in. In Chrome she gets a run around with password then login to the Gmail app and 2FA with nothing sent.