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I think one of the (many) problems in England right now is that nothing works anymore after decades of underinvestment, but bureaucracy acts like it still does. Government website down? The deadline still exists. Documents lost in the post? Not an excuse because that's not supposed to be possible. Didn't buy a train ticket because the machine wasn't working and they've closed the ticket office? Still get a fine. Late for work because public transport is collapsing? No excuse.