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Take Maximus (owners of the Default Resolution Group), which has been repeatedly sued for misleading debtors, illegally taking money out of their accounts, and failing to note which borrowers were legally protected from having their funds taken. DoE loan servicers have a long and dishonorable tradition of ripping off debtors, like the giant Navient, which was eventually barred from servicing student loans altogether:

https://www.consumerfinance.gov/about-us/newsroom/cfpb-bans-navient-from-federal-student-loan-servicing-and-orders-the-company-to-pay-120-million-for-wide-ranging-student-lending-failures/

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