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Alright, knowers of consumer law, please take me through which crime this is (maybe point me to the relevant legislation?)

Went to drop my car off for service. The receptionist said if it's over $1000 there is an extra fee. I asked how much and she said she didn't know. She pointed to a laminated piece of paper on the bench which also said there's a fee for transactions but didn't say how much. I asked if it was a percentage, she said yes. I asked what percentage, she said maybe 7%, actually maybe 1%. I asked what the fee is for and who it is charged by, she said "it's just bologna". I asked her to confirm that she would not be telling me how much this fee is, but that she would require me to pay this fee to get my car back, she confirmed this.

This was in Mount Gambier SA.

Which crime is this? Thanks!
#Law #ConsumerLaw