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    The Verge News Feed (verge@mastodon.social)'s status on Friday, 02-Oct-2026 21:22:17 JST The Verge News Feed The Verge News Feed

    AI hallucinations are making entitled customers even worse https://www.theverge.com/report/1002963/ai-hallucinations-customer-service-jobs-agents

    In conversation about 16 days ago from mastodon.social permalink

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    1. Domain not in remote thumbnail source whitelist: platform.theverge.com
      AI hallucinations are making entitled customers even worse
      from Gaby Del Valle
      Thanks to AI, the customer really isn’t always right.

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