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   Steve's Place (steter@mastodon.stevesworld.co)'s status on Saturday, 28-Feb-2026 08:17:32 JST Steve's Place

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   • Hippy Steve

   @exador23 How long before Burger King announces it has trouble attracting employees? Is there a pool already? I might like a piece of that action.

   • Embed this notice
     Hippy Steve (exador23@m.ai6yr.org)'s status on Saturday, 28-Feb-2026 08:17:33 JST Hippy Steve

     Of FFS...

     Burger King is launching an AI chatbot that will live in the headsets used by employees. The voice-enabled chatbot, called "Patty," is part of an overarching BK Assistant platform that will not only assist employees with meal preparation but also evaluate their interactions with customers for "friendliness."

     Thibault Roux, Burger King's chief digital officer, tells The Verge that the company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as "welcome to Burger King," "please," and "thank you." Managers can then ask the AI assistant how their location is performing on friendliness. "This is all meant to be a coaching tool," Roux says, adding that the company is "iterating" on capturing the tone of conversations as well.