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Logistics are really really hard. Those all sound like good improvements, they might even be on the backlog at Amazon .. but they have to be implemented correctly while the system is already processing thousands of orders an hour. There are tons of messages already in flight, or queuing. Schema updates in messaging passing systems are incredibly difficult to test and deploy correctly.
When it comes to truck loads, there is a considerable amount that is still done manually. Even the largest trucking companies frequently have situations where a driver might be told to bobtail 20 miles out to pick up a trailer, even if there was an empty/free trailer onsite, because the lookup method for free trailers used the midpoint between two sites and only some customer service reps are trained to (or remember to) also do searches at the site itself.
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Amazon is running a weird business model. They are trying to break into the grocery delivery market. So like I order something and it says go get it over night or same day you need to spend $25. My item is like $20 so it offers to add groceries to go toward the total.
Fine I add tea and bananas at the limit boom order. Then they send the groceries separate so they are literally paying someone to drive a bottle of iced tea and some bananas to my house.
Go on a little bit later forgot I needed batteries
Same scenario. I add some cookies and some cheese. Again separate delivery the first grocery order hasn’t shipped yet but do they combine orders no they are sent separate.
An hour later I was like oh yeah I need some shaving cream and whatever again $20 so I add some bagels and cream cheese (which they have on a crazy sale ) again separate order.
They have combined all my orders for tomorrow but I have 3 separate grocery orders with like 2 things in each order coming separately.
2 have arrived. 1 is one the way. This seems fucking crazy to me. It would seem like they would have just been better off waiving the shipping limit on the items that were just under their limit.
I don’t know it’s crazy…