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1. Embed this notice
   Eugen Rochko (gargron@mastodon.social)'s status on Monday, 21-Nov-2022 18:47:50 JST Eugen Rochko

   • かき@GNUsocialJP

   I've tracked down videos and GIFs not working on mastodon.social and mastodon.online to a rate-limit issue with our object storage provider and have raised a support ticket with them #devops

   • Embed this notice
     Eugen Rochko (gargron@mastodon.social)'s status on Monday, 21-Nov-2022 18:52:24 JST Eugen Rochko

     in reply to

     • かき@GNUsocialJP
     • rheinneckar.social

     @admin Yes, exactly that. This is because videos are processed in two steps: original upload, and asynchronous post-processing. For the second part, the file needs to be downloaded back from object storage, but if object storage returns an error, such as due to a rate limit, an empty file is used instead.

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     rheinneckar.social (admin@rheinneckar.social)'s status on Monday, 21-Nov-2022 18:52:55 JST rheinneckar.social

     in reply to

     @Gargron We actually noticed an issue with uploading videos on our instance too. To find out if we deal with the same: Does it result in empty video files being stored on object storage but the thumbnail being stored successfully for you as well

   • Embed this notice
     iris ✿ sandwalker (irisherself@mastodon.social)'s status on Monday, 21-Nov-2022 18:53:49 JST iris ✿ sandwalker

     in reply to

     @Gargron dankeschön from downunder ?

   • Embed this notice
     Miranda Whiting (mirandawhiting@mastodon.social)'s status on Monday, 21-Nov-2022 18:55:07 JST Miranda Whiting

     in reply to

     @Gargron Thank you for all your hard work.

   • Embed this notice
     Reinout ✅️ (kalahiri@mastodon.social)'s status on Monday, 21-Nov-2022 19:14:55 JST Reinout ✅️

     in reply to

     @Gargron Nice! Good job.

   • Embed this notice
     mayi_cervantes (mayi_cervantes@mastodon.social)'s status on Monday, 21-Nov-2022 19:22:28 JST mayi_cervantes

     in reply to

     @Gargron mate, you are doing an amazing job. Thankyou so much for that

   • Embed this notice
     Maese Sonoro .·. (alfonsorimada@mastodon.social)'s status on Monday, 21-Nov-2022 19:27:34 JST Maese Sonoro .·.

     in reply to

     @Gargron Muchas gracias por tu trabajo

   • Embed this notice
     Ana Tudor 🐯 (anatudor@mastodon.social)'s status on Monday, 21-Nov-2022 19:38:13 JST Ana Tudor 🐯

     in reply to

     @Gargron Thank you!

   • Embed this notice
     Skip_divided (skip_divided@mastodon.social)'s status on Monday, 21-Nov-2022 19:57:32 JST Skip_divided

     in reply to

     @Gargron
     Yes recent gifs uploaded by me show an empty image, or just a frame and the ▶️ just isn't working.
     Thank you for all your work

   • Embed this notice
     ParadisFraise (paradisfraise@mastodon.social)'s status on Monday, 21-Nov-2022 20:09:25 JST ParadisFraise

     in reply to

     @Gargron

     Too many success ?

   • Embed this notice
     YayForThat (yayforthat@mastodon.social)'s status on Monday, 21-Nov-2022 20:41:10 JST YayForThat

     in reply to

     @Gargron Thank you so much Eugen!

   • Embed this notice
     Tim B (tlb73@mastodon.social)'s status on Monday, 21-Nov-2022 20:52:02 JST Tim B

     in reply to

     @Gargron Thank you!
     Thought I'd done something wrong :blobcatcoffee:

   • Embed this notice
     Jan's insights (insights@mastodon.social)'s status on Monday, 21-Nov-2022 20:59:41 JST Jan's insights

     in reply to

     @Gargron
     From my amateur point of view I fear that GIFs / videos will swallow 90% of storage space in the future :blobsweats:

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     Sean G (bragi@mastodon.social)'s status on Monday, 21-Nov-2022 22:31:34 JST Sean G

     in reply to

     @Gargron Hey nice work. That sounds tricky to track down.

   • Embed this notice
     deercrane (deercrane@mastodon.social)'s status on Monday, 21-Nov-2022 23:17:43 JST deercrane

     in reply to

     @Gargron Good work! Keep going, Mastodon!

   • Embed this notice
     machocam (machocam@mastodon.social)'s status on Tuesday, 22-Nov-2022 00:32:08 JST machocam

     in reply to

     @Gargron thanks for the support and work on this instance in these tough times. What do you need?

   • Embed this notice
     Penny, amor_de_porc on Twitter (moneypenny@mastodon.social)'s status on Tuesday, 22-Nov-2022 02:14:35 JST Penny, amor_de_porc on Twitter

     in reply to

     @Gargron hi! Who do I tweet for login help? I can get in through a link on the bird site, but my login info isn't recognized on the Mastodon landing page.

   • Embed this notice
     Carol Hedges (riotgrandma72@mastodon.social)'s status on Tuesday, 22-Nov-2022 02:34:54 JST Carol Hedges

     in reply to

     @Gargron I love that you tell us this stuff. I don’t understand it, but I love that you take the time to enlighten us.

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     Chris Pirillo (chrispirillo@mastodon.social)'s status on Tuesday, 22-Nov-2022 02:58:20 JST Chris Pirillo

     in reply to

     @Gargron ...as someone who uses the animated GIF in replies, I thank you for noticing and filing a ticket. :)

   • Embed this notice
     Kunwar (gimpanzee123@mastodon.social)'s status on Tuesday, 22-Nov-2022 03:11:32 JST Kunwar

     in reply to

     • SameGirlie

     @Gargron @SameGirlie I don't think its anything we're doing wrong, its seems to be a more general issue. Probably due to all us new members joining all at once. (see post above this)

   • Embed this notice
     der_fuggs (der_fuggs@mastodon.social)'s status on Tuesday, 22-Nov-2022 03:41:12 JST der_fuggs

     in reply to

     @Gargron thank you.

   • Embed this notice
     ᴚ uɐᗡ (dannotdaniel@mastodon.social)'s status on Tuesday, 22-Nov-2022 07:15:21 JST ᴚ uɐᗡ

     in reply to

     @Gargron thank you - I've been wondering why video uploads seem to not work lately

     Where should we donate to help the cause?

   • Embed this notice
     Anti-Fatalist (rbe_expert@mastodon.social)'s status on Tuesday, 22-Nov-2022 09:22:57 JST Anti-Fatalist

     in reply to

     @Gargron Thank you, yes, I noticed that happening today

   • Embed this notice
     Jensen Harris (jensenharris@mastodon.social)'s status on Tuesday, 22-Nov-2022 09:27:24 JST Jensen Harris

     in reply to

     @Gargron thank you!

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     Dogs on Drugs (dogsondrugs@mastodon.social)'s status on Wednesday, 23-Nov-2022 07:52:08 JST Dogs on Drugs

     in reply to

     @Gargron I’ll add to the voices saying “Thank you!” I appreciate the care and effort you put into the platform.

   • Embed this notice
     YayForThat (yayforthat@mastodon.social)'s status on Thursday, 24-Nov-2022 03:06:47 JST YayForThat

     in reply to

     @Gargron
     I think Gifs are working again?
     Can anyone confirm this? ?

   • Embed this notice
     @reiver ⊼ (Charles) :batman: (reiver@mastodon.social)'s status on Saturday, 26-Nov-2022 04:34:44 JST @reiver ⊼ (Charles) :batman:

     in reply to

     • Giovanni Idili

     @john_idol ^^^