Everyone loves a good complain when they get bad service, so here's a positive story for today. Our upvc back door mechanism started making horrid crunchy/snappy noises this morning, which really freaked my wife out and made her worry about it breaking and getting stuck open/closed. I called a locksmith who happened to be nearby already, and had a window before his next job, who turned up and fixed it within the hour. Stress averted, nice chap who has gone in my 'good contractors' book 👍