I love how you can't talk to humans in customer support or anywhere anymore. It's like corporations have become impenetrable monoliths communicating using pictograms and rigidly defined phrases. Maybe a useless chatbot that's just another instance of chatgpt wearing a different prompt. It's as if they want to make it look like it's not even run by humans, like it's just this fact of life you aren't supposed to question. You can barely even hold something faceless responsible for what it does.