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   Timnit Gebru (she/her) (timnitgebru@dair-community.social)'s status on Wednesday, 14-May-2025 08:34:39 JST Timnit Gebru (she/her)

   "Despite this dismal success rate, companies are going all-in on AI, driven largely by the belief that everyone else is doing it. Nearly two-thirds of CEOs (64%) say “the risk of falling behind drives them to invest in some technologies before they have a clear understanding of the value they bring to the organization,” according to the study."

   https://fortune.com/2025/05/09/klarna-ai-humans-return-on-investment/

   • Adrianna Tan repeated this.
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     Timnit Gebru (she/her) (timnitgebru@dair-community.social)'s status on Wednesday, 14-May-2025 08:34:38 JST Timnit Gebru (she/her)

     in reply to

     "The tech-first-ask-questions-later approach has resulted in some memorable flubs. Air Canada once employed a chatbot that made up a refund policy when chatting with a customer; it was forced to give back $880 to the client despite trying to argue it wasn’t responsible for the bot’s actions."

     Adrianna Tan repeated this.
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     Timnit Gebru (she/her) (timnitgebru@dair-community.social)'s status on Wednesday, 14-May-2025 08:34:51 JST Timnit Gebru (she/her)

     in reply to

     "McDonald’s tried an AI-driven system for its drive-thrus for three years before ending the effort. During those years, the system made mistakes like trying to add bacon to an ice cream order and giving one customer an order of 260 Chicken McNuggets."