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   mhoye (mhoye@mastodon.social)'s status on Tuesday, 13-May-2025 20:01:08 JST mhoye

   Here's a fun story from my time at Mozilla. Remember that time accidentally sent a notification to all our mobile users that just said "monitor"? I was sent to run the retro on that, see what we could learn and prevent a recurrence.

   It would have been pretty easy to say "this person screwed up it's their fault" - and sure a human made a mistake - but I am an absolute believer in blameless, in-depth retrospectives as _the_ essential tool of safety, reliability and personal growth. So.

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     mhoye (mhoye@mastodon.social)'s status on Tuesday, 13-May-2025 20:08:00 JST mhoye

     in reply to

     I've seen people shy away from the idea of the blame-free retro out of a fear that it will lead to a cultural dilution of responsibility and accountability, and I think that's a very reasonable concern; cultures of accountability matter. But "blame free" is not "fault free", and no system that relies on flawless human execution _will ever_ be reliable. Accountability has to be found in the commitment to the ownership of failure and responsibility for systemic improvement, not in "zero errors".

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     jon ⚝ (yala@degrowth.social)'s status on Tuesday, 13-May-2025 20:16:46 JST jon ⚝

     in reply to

     @mhoye
     There's also a philosophical dimension to it, which is dubbed 'forward-looking collective responsibility'.

     https://plato.stanford.edu/entries/collective-responsibility/#ForwLookCollResp

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